Zeaslous ME provide service flow as below:
1.Submit demand information
Clients submit product demand information and sign service contracts with Zealous ME. To ensure the accuracy of product information and prices, clients need to send us the product requirements as detailed as possible, including product size, specification, quantity, qualifications to be met, the destination port, and desired delivery date. Providing estimated annual demand and target price is preferred so that we can negotiate with the factories to further reduce procurement costs. This will help us to find the product that best meets the client’s requirements promptly and accurately.
2.Product sourcing
We source a wide range of potential manufacturers from our existing database. For each product, we will give our client a minimum of 3 qualified suppliers. However, the number of manufacturers may vary according to the manufacturer scarcity of the requested product.
3.Price quotation
After obtaining the client demand information, we will send the client with the original factory quotations as well as factory and product qualifications within 1-2 working days. The quotation will include the product price, approximate transportation, customs fees, and our commission. Before we send all the information, we will do detailed factory qualifications and background verification.
4.Sampling
When the client confirms the quotation and delivery date and is willing to proceed to the next step, we will ask the factory to obtain samples from the factories (sample fees and shipping costs to be paid by clients).
5.Factory Auditing
We will send our inspector to visit the factory on behalf of our client. We will check the factory, negotiate the price with the factory. Clients need to reimburse the travel expenses plus the 300USD service fee. Clients whose order amounts greater than US$30,0000 can refund the service fee after the completion of the transaction.
6.Place an Order
With needs satisfied, we/factory will issue a PI to the client, and the client can make a payment directly to the factory or us. We will contact the supplier in real-time to monitor the progress and ensure on-time delivery.
7.Production Supervision
For clients who need to supervise factory production and delivery in real-time, we can send factory representatives to supervise production and report the factory progress every day, along with photos and videos, and there is a service fee of 50USD per day and the travel cost is reimbursed by the clients according to the actual expenses. Such service is free for the order amount greater than US$50,0000.(as some factories manage their production strictly, clients need to inform us in advance for using this service, and we will confirm with the factory after consultation).
8.Pre-shipment Inspection
We can arrange a professional pre-shipment inspection service by a notified third party and submit the client with a professional inspection report. The cost of the inspection report is about US$200-300. Such service is free for the order amount greater than US$50,0000.
9.Commission to Zealous ME
We don’t take any tax refund as our commission! so the product price that we give to our client is 100% tax-free price. We don’t charge any commission or deposit before the product is ready. But the commission to us needs to be paid in full after the pre-shipment inspection before we release the product from the factory. For large orders, the payment term to us can be more flexible.
We charge 5%-10% of the total product value for each transaction as commission:

Product value	commission rate
$50000-$10,0000	7.50%
$10,0000-$15,0000	7%
$15,0000-$20,0000	6.50%
$20,0000-$25,0000	6%
$25,0000-$30,0000	5.50%
$30,0000-$100,0000	5%
Above $100,0000	negotiable

10.Logistic and Customs Declaration
After the client has cleared the payment with the factory and Zealous ME, the factory will release the product immediately and send the product to the specified destination. We will help the client to contact the freight company and do customs clearance (clients can also do this on their own). We will get 2-3 of our freight companies to quote at the same time according to the actual shipping situation and delivery time and finally send a summary to the client as a reference. The client will make their own decision to choose the best option and make the payment directly to any of the freight company including their own freight company.
11.Free Warehouse
If a client needs to collect multiple products to be sent at the same time, we can provide 15 days of free warehouse storage .
12.After-Sale Service
Starting on the day such products are delivered, we will help solve any problems that arise due to the usage or quality issues of the products.